Inbound Call Center Representative (Banking) - Semarang

Join PT. Infomedia Nusantara (Telkom Group) as an Inbound Call Center Representative specializing in banking services in Semarang. This role offers a dynamic work environment where you will serve as the first point of contact for banking customers, handling inquiries, complaints, and transactions with professionalism and efficiency. Our PT. Infomedia Nusantara is part of the prestigious Telkom Group, providing you with a platform to grow and develop your career in the banking industry.

As an Inbound Call Center Representative, you will be responsible for managing inbound calls from banking customers, providing accurate and timely information, and resolving their queries or concerns. You will use tools like Avaya and CRM systems to manage customer interactions effectively. This role is perfect for individuals looking to start their career in banking or those seeking a new challenge in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls from banking customers with professionalism and efficiency
• Provide accurate and timely information to customers
• Resolve customer queries and concerns promptly
• Use Avaya and CRM systems to manage customer interactions
• Maintain a high level of customer satisfaction
• Follow up on unresolved issues to ensure customer satisfaction
• Adhere to company policies and procedures
• Participate in team meetings and training sessions

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a call center or customer service role
• Strong communication and interpersonal skills
• Ability to work under pressure and meet tight deadlines
• Basic knowledge of banking products and services
• Familiarity with Avaya and CRM systems
• Ability to work in a team environment
• High school diploma or equivalent
• Fluency in Indonesian and English

🛠️ Keahlian

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